{
  "slug": "replace-intercom-for-customer-support",
  "title": "Replace Intercom for customer support",
  "status": "open",
  "vendor": {
    "slug": "intercom",
    "name": "Intercom"
  },
  "annualSpend": 35000,
  "seats": null,
  "renewalDate": null,
  "featureCount": 7,
  "bidCount": 0,
  "bestMatchPercent": null,
  "lowestBid": null,
  "buyer": {
    "anonymous": true,
    "name": "Anonymous buyer",
    "handle": null,
    "company": null,
    "url": null
  },
  "createdAt": "2026-09-26T04:32:37.341Z",
  "url": "https://saasrfp.com/rfps/replace-intercom-for-customer-support",
  "description": "Support inbox, in-app messenger, help center and AI answer bot for SMB customers. Spend is an approximate annual figure.",
  "stats": [],
  "features": [
    {
      "id": "cmuhw8o2l0008kt040w8f661y",
      "name": "Shared team inbox",
      "importance": "must",
      "usageNote": null,
      "featureSlug": "shared-team-inbox"
    },
    {
      "id": "cmuhw8o2l0009kt04u3i2r3f1",
      "name": "Conversation routing",
      "importance": "must",
      "usageNote": null,
      "featureSlug": "conversation-routing"
    },
    {
      "id": "cmuhw8o2l000akt04m9lraxlg",
      "name": "Saved replies",
      "importance": "must",
      "usageNote": null,
      "featureSlug": "saved-replies"
    },
    {
      "id": "cmuhw8o2l000bkt04eqqjy8y7",
      "name": "Fin AI answer bot",
      "importance": "must",
      "usageNote": null,
      "featureSlug": "fin-ai-answer-bot"
    },
    {
      "id": "cmuhw8o2l000ckt04eqm333va",
      "name": "Web and in-app messenger",
      "importance": "must",
      "usageNote": null,
      "featureSlug": "web-and-in-app-messenger"
    },
    {
      "id": "cmuhw8o2l000dkt04ogbdi8pa",
      "name": "Knowledge base articles",
      "importance": "must",
      "usageNote": null,
      "featureSlug": "knowledge-base-articles"
    },
    {
      "id": "cmuhw8o2l000ekt04d4xn9yrm",
      "name": "API access",
      "importance": "must",
      "usageNote": null,
      "featureSlug": "api-access"
    }
  ],
  "bids": [],
  "bidUrl": "https://saasrfp.com/rfps/replace-intercom-for-customer-support/bid"
}