{
  "slug": "drift",
  "name": "Drift",
  "category": "Communication & Collaboration",
  "website": "https://www.drift.com",
  "description": "A conversational marketing platform that engages website visitors with live chat and chatbots.",
  "openRfpCount": 0,
  "url": "https://saasrfp.com/vendors/drift",
  "features": [
    {
      "slug": "chat-analytics",
      "name": "Chat analytics",
      "description": "Tracks chat volume, response times, and conversation metrics.",
      "group": "Analytics & Reporting"
    },
    {
      "slug": "agent-performance",
      "name": "Agent performance",
      "description": "Measures individual agent performance and satisfaction scores.",
      "group": "Analytics & Reporting"
    },
    {
      "slug": "visitor-insights",
      "name": "Visitor insights",
      "description": "Provides insights into visitor behavior and engagement patterns.",
      "group": "Analytics & Reporting"
    },
    {
      "slug": "custom-dashboards",
      "name": "Custom dashboards",
      "description": "Creates custom dashboards with key metrics and KPIs.",
      "group": "Analytics & Reporting"
    },
    {
      "slug": "ai-chatbots",
      "name": "AI chatbots",
      "description": "Creates AI-powered chatbots that handle common questions automatically.",
      "group": "Chatbots"
    },
    {
      "slug": "bot-building",
      "name": "Bot building",
      "description": "Builds chatbot flows with conditional logic and handoff to agents.",
      "group": "Chatbots"
    },
    {
      "slug": "bot-training",
      "name": "Bot training",
      "description": "Trains chatbots on company knowledge bases and documentation.",
      "group": "Chatbots"
    },
    {
      "slug": "live-handoff",
      "name": "Live handoff",
      "description": "Transfers chat sessions from bots to human agents seamlessly.",
      "group": "Chatbots"
    },
    {
      "slug": "website-chat-widget",
      "name": "Website chat widget",
      "description": "Adds a customizable chat widget to websites for visitor engagement.",
      "group": "Live Chat"
    },
    {
      "slug": "chat-routing",
      "name": "Chat routing",
      "description": "Routes incoming chats to available agents or teams.",
      "group": "Live Chat"
    },
    {
      "slug": "chat-transcripts",
      "name": "Chat transcripts",
      "description": "Records and stores chat conversations for compliance and training.",
      "group": "Live Chat"
    },
    {
      "slug": "chat-history",
      "name": "Chat history",
      "description": "Displays conversation history with each visitor across sessions.",
      "group": "Live Chat"
    },
    {
      "slug": "crm-integration",
      "name": "CRM integration",
      "description": "Two-way syncs with Salesforce and other CRMs for account context.",
      "group": "Platform & Security"
    },
    {
      "slug": "api-access",
      "name": "API access",
      "description": "Exposes chat and visitor data through REST APIs.",
      "group": "Platform & Security"
    },
    {
      "slug": "webhooks",
      "name": "Webhooks",
      "description": "Sends real-time events about new chats and visitor actions.",
      "group": "Platform & Security"
    },
    {
      "slug": "sso-with-saml",
      "name": "SSO with SAML",
      "description": "Authenticates users through an external identity provider.",
      "group": "Platform & Security"
    },
    {
      "slug": "role-based-permissions",
      "name": "Role-based permissions",
      "description": "Restricts access to chats and visitor data by user role.",
      "group": "Platform & Security"
    },
    {
      "slug": "audit-logs",
      "name": "Audit logs",
      "description": "Records agent actions and data access for compliance and security.",
      "group": "Platform & Security"
    },
    {
      "slug": "targeted-messaging",
      "name": "Targeted messaging",
      "description": "Sends targeted chat messages based on page, behavior, and visitor attributes.",
      "group": "Visitor Engagement"
    },
    {
      "slug": "visitor-segmentation",
      "name": "Visitor segmentation",
      "description": "Segments website visitors for targeted engagement strategies.",
      "group": "Visitor Engagement"
    },
    {
      "slug": "proactive-chat",
      "name": "Proactive chat",
      "description": "Proactively initiates conversations with visitors based on triggers.",
      "group": "Visitor Engagement"
    },
    {
      "slug": "chat-forms",
      "name": "Chat forms",
      "description": "Collects visitor information through conversational forms.",
      "group": "Visitor Engagement"
    }
  ],
  "openRfps": []
}