{
  "slug": "front",
  "name": "Front",
  "category": "Communication & Collaboration",
  "website": "https://frontapp.com",
  "description": "An inbox collaboration platform that unifies email, chat, and messaging in a shared workspace.",
  "openRfpCount": 0,
  "url": "https://saasrfp.com/vendors/front",
  "features": [
    {
      "slug": "team-analytics",
      "name": "Team analytics",
      "description": "Tracks team response times, resolution rates, and volume.",
      "group": "Analytics & Reporting"
    },
    {
      "slug": "channel-analytics",
      "name": "Channel analytics",
      "description": "Reports performance by channel and message type.",
      "group": "Analytics & Reporting"
    },
    {
      "slug": "custom-reports",
      "name": "Custom reports",
      "description": "Creates custom reports on team and channel performance.",
      "group": "Analytics & Reporting"
    },
    {
      "slug": "rules-and-automation",
      "name": "Rules and automation",
      "description": "Automates message routing and assignment based on conditions.",
      "group": "Automation"
    },
    {
      "slug": "canned-responses",
      "name": "Canned responses",
      "description": "Saves and auto-fills common response templates.",
      "group": "Automation"
    },
    {
      "slug": "bulk-actions",
      "name": "Bulk actions",
      "description": "Performs actions on multiple messages at once.",
      "group": "Automation"
    },
    {
      "slug": "email-channels",
      "name": "Email channels",
      "description": "Manages multiple email addresses in separate channels.",
      "group": "Channels"
    },
    {
      "slug": "chat-channels",
      "name": "Chat channels",
      "description": "Integrates Slack and other chat services as separate channels.",
      "group": "Channels"
    },
    {
      "slug": "sms-channels",
      "name": "SMS channels",
      "description": "Manages SMS and WhatsApp conversations in channels.",
      "group": "Channels"
    },
    {
      "slug": "social-channels",
      "name": "Social channels",
      "description": "Monitors and responds to social media messages.",
      "group": "Channels"
    },
    {
      "slug": "team-comments",
      "name": "Team comments",
      "description": "Adds internal comments to messages for team discussion.",
      "group": "Collaboration Tools"
    },
    {
      "slug": "message-templates",
      "name": "Message templates",
      "description": "Saves and reuses message templates for common responses.",
      "group": "Collaboration Tools"
    },
    {
      "slug": "knowledge-base-links",
      "name": "Knowledge base links",
      "description": "References knowledge base articles in message responses.",
      "group": "Collaboration Tools"
    },
    {
      "slug": "shared-folders",
      "name": "Shared folders",
      "description": "Organizes conversations into shared folders for team access.",
      "group": "Collaboration Tools"
    },
    {
      "slug": "integration-connectors",
      "name": "Integration connectors",
      "description": "Connects to Gmail, Outlook, Slack, and other platforms.",
      "group": "Platform & Security"
    },
    {
      "slug": "api-access",
      "name": "API access",
      "description": "Exposes inbox and message data through REST APIs.",
      "group": "Platform & Security"
    },
    {
      "slug": "webhooks",
      "name": "Webhooks",
      "description": "Sends real-time events about messages and conversations.",
      "group": "Platform & Security"
    },
    {
      "slug": "sso-with-saml",
      "name": "SSO with SAML",
      "description": "Authenticates users through an external identity provider.",
      "group": "Platform & Security"
    },
    {
      "slug": "role-based-permissions",
      "name": "Role-based permissions",
      "description": "Restricts access to channels and conversations by user role.",
      "group": "Platform & Security"
    },
    {
      "slug": "audit-logs",
      "name": "Audit logs",
      "description": "Records user actions and message access for compliance.",
      "group": "Platform & Security"
    },
    {
      "slug": "unified-inbox",
      "name": "Unified inbox",
      "description": "Combines email, chat, SMS, and social media into one shared inbox.",
      "group": "Shared Inbox"
    },
    {
      "slug": "message-threading",
      "name": "Message threading",
      "description": "Displays conversations as threaded conversations for context.",
      "group": "Shared Inbox"
    },
    {
      "slug": "inbox-collaboration",
      "name": "Inbox collaboration",
      "description": "Allows team members to collaborate on handling messages.",
      "group": "Shared Inbox"
    },
    {
      "slug": "message-assignment",
      "name": "Message assignment",
      "description": "Assigns messages to team members for handling and follow-up.",
      "group": "Shared Inbox"
    }
  ],
  "openRfps": []
}