{
  "slug": "gong",
  "name": "Gong",
  "category": "CRM & Sales",
  "website": "https://www.gong.io",
  "description": "A revenue intelligence platform that records and analyzes customer conversations to improve sales performance.",
  "openRfpCount": 1,
  "url": "https://saasrfp.com/vendors/gong",
  "features": [
    {
      "slug": "rep-analytics",
      "name": "Rep analytics",
      "description": "Tracks individual rep metrics like talk-to-listen ratio and question rate.",
      "group": "Analytics & Reporting"
    },
    {
      "slug": "team-analytics",
      "name": "Team analytics",
      "description": "Aggregates team-wide metrics for conversation quality and effectiveness.",
      "group": "Analytics & Reporting"
    },
    {
      "slug": "custom-reports",
      "name": "Custom reports",
      "description": "Builds custom reports on conversation data and performance trends.",
      "group": "Analytics & Reporting"
    },
    {
      "slug": "rep-coaching",
      "name": "Rep coaching",
      "description": "Recommends specific actions to improve rep conversation skills and outcomes.",
      "group": "Coaching & Training"
    },
    {
      "slug": "best-practice-playlists",
      "name": "Best practice playlists",
      "description": "Curates recordings showing successful selling techniques and objection handling.",
      "group": "Coaching & Training"
    },
    {
      "slug": "skill-development-tracks",
      "name": "Skill development tracks",
      "description": "Creates targeted learning paths with recorded examples and exercises.",
      "group": "Coaching & Training"
    },
    {
      "slug": "manager-coaching-tools",
      "name": "Manager coaching tools",
      "description": "Provides managers with tools to share moments and coach reps one-on-one.",
      "group": "Coaching & Training"
    },
    {
      "slug": "call-recording",
      "name": "Call recording",
      "description": "Records phone calls automatically and stores them for review.",
      "group": "Conversation Capture"
    },
    {
      "slug": "meeting-recording",
      "name": "Meeting recording",
      "description": "Records Zoom, Teams, and Google Meet meetings with automatic transcription.",
      "group": "Conversation Capture"
    },
    {
      "slug": "email-capture",
      "name": "Email capture",
      "description": "Captures emails sent through Gmail and Outlook for analysis.",
      "group": "Conversation Capture"
    },
    {
      "slug": "deal-insights",
      "name": "Deal insights",
      "description": "Tracks conversation metrics and health scores for each opportunity.",
      "group": "Deal Intelligence"
    },
    {
      "slug": "deal-spotlighting",
      "name": "Deal spotlighting",
      "description": "Alerts managers to deals at risk or with high engagement.",
      "group": "Deal Intelligence"
    },
    {
      "slug": "win-loss-analysis",
      "name": "Win-loss analysis",
      "description": "Analyzes conversations from won and lost deals to identify patterns.",
      "group": "Deal Intelligence"
    },
    {
      "slug": "crm-integration",
      "name": "CRM integration",
      "description": "Syncs deal and activity data with Salesforce and other CRMs.",
      "group": "Platform & Security"
    },
    {
      "slug": "api-access",
      "name": "API access",
      "description": "Exposes conversation and analytics data through REST APIs.",
      "group": "Platform & Security"
    },
    {
      "slug": "sso-with-saml",
      "name": "SSO with SAML",
      "description": "Authenticates users through an external identity provider.",
      "group": "Platform & Security"
    },
    {
      "slug": "role-based-permissions",
      "name": "Role-based permissions",
      "description": "Restricts access to recordings and data by assigned user role.",
      "group": "Platform & Security"
    },
    {
      "slug": "audit-logs",
      "name": "Audit logs",
      "description": "Records access to conversations and user actions for compliance.",
      "group": "Platform & Security"
    },
    {
      "slug": "automatic-transcription",
      "name": "Automatic transcription",
      "description": "Converts recorded calls and meetings to searchable text automatically.",
      "group": "Transcription & Analysis"
    },
    {
      "slug": "moment-identification",
      "name": "Moment identification",
      "description": "Identifies and highlights key moments like objections and deal-driving topics.",
      "group": "Transcription & Analysis"
    },
    {
      "slug": "keyword-search",
      "name": "Keyword search",
      "description": "Searches conversations for specific words and phrases across all recordings.",
      "group": "Transcription & Analysis"
    }
  ],
  "openRfps": [
    {
      "slug": "replace-gong-for-call-recording-and-rep-coaching-gong",
      "title": "Replace Gong for call recording and rep coaching",
      "status": "open",
      "vendor": {
        "slug": "gong",
        "name": "Gong"
      },
      "annualSpend": 45000,
      "seats": null,
      "renewalDate": null,
      "featureCount": 8,
      "bidCount": 0,
      "bestMatchPercent": null,
      "lowestBid": null,
      "buyer": {
        "anonymous": true,
        "name": "Anonymous buyer",
        "handle": null,
        "company": null,
        "url": null
      },
      "createdAt": "2026-09-26T04:24:58.398Z",
      "url": "https://saasrfp.com/rfps/replace-gong-for-call-recording-and-rep-coaching-gong"
    }
  ]
}