{
  "slug": "intercom",
  "name": "Intercom",
  "category": "Customer Support",
  "website": "https://www.intercom.com",
  "description": "A customer messaging platform combining live chat, help center, and an AI support agent.",
  "openRfpCount": 1,
  "url": "https://saasrfp.com/vendors/intercom",
  "features": [
    {
      "slug": "fin-ai-answer-bot",
      "name": "Fin AI answer bot",
      "description": "Answers customer questions automatically using help center content.",
      "group": "AI Agent"
    },
    {
      "slug": "ai-conversation-summaries",
      "name": "AI conversation summaries",
      "description": "Generates a summary of a long conversation for handoff.",
      "group": "AI Agent"
    },
    {
      "slug": "knowledge-base-articles",
      "name": "Knowledge base articles",
      "description": "Publishes searchable self-service articles.",
      "group": "Help Center"
    },
    {
      "slug": "multilingual-articles",
      "name": "Multilingual articles",
      "description": "Serves translated versions of an article by visitor locale.",
      "group": "Help Center"
    },
    {
      "slug": "shared-team-inbox",
      "name": "Shared team inbox",
      "description": "Collects chat, email, and social messages into one inbox.",
      "group": "Inbox"
    },
    {
      "slug": "conversation-routing",
      "name": "Conversation routing",
      "description": "Assigns conversations to teams or agents based on rules.",
      "group": "Inbox"
    },
    {
      "slug": "saved-replies",
      "name": "Saved replies",
      "description": "Inserts a prewritten response into a conversation with one click.",
      "group": "Inbox"
    },
    {
      "slug": "inbox-views",
      "name": "Inbox views",
      "description": "Filters the shared inbox by custom criteria such as tag or state.",
      "group": "Inbox"
    },
    {
      "slug": "web-and-in-app-messenger",
      "name": "Web and in-app messenger",
      "description": "Embeds a chat widget into a website or product.",
      "group": "Messenger"
    },
    {
      "slug": "product-tours",
      "name": "Product tours",
      "description": "Displays step-by-step in-app walkthroughs to users.",
      "group": "Messenger"
    },
    {
      "slug": "targeted-messages",
      "name": "Targeted messages",
      "description": "Sends in-app or email messages to a segment based on behavior.",
      "group": "Messenger"
    },
    {
      "slug": "email-campaigns",
      "name": "Email campaigns",
      "description": "Sends targeted email campaigns to a contact segment.",
      "group": "Outbound"
    },
    {
      "slug": "series-automation",
      "name": "Series automation",
      "description": "Runs a multi-step, multi-channel outbound campaign.",
      "group": "Outbound"
    },
    {
      "slug": "push-notifications",
      "name": "Push notifications",
      "description": "Sends mobile push notifications to app users.",
      "group": "Outbound"
    },
    {
      "slug": "sso-with-saml",
      "name": "SSO with SAML",
      "description": "Authenticates teammates through an external identity provider.",
      "group": "Platform"
    },
    {
      "slug": "role-based-permissions",
      "name": "Role-based permissions",
      "description": "Restricts teammate access to inboxes and settings by role.",
      "group": "Platform"
    },
    {
      "slug": "api-access",
      "name": "API access",
      "description": "Exposes conversations and contacts through a REST API.",
      "group": "Platform"
    },
    {
      "slug": "webhooks",
      "name": "Webhooks",
      "description": "Sends conversation and contact events to an external endpoint.",
      "group": "Platform"
    },
    {
      "slug": "data-export",
      "name": "Data export",
      "description": "Exports conversation and contact data on request.",
      "group": "Platform"
    }
  ],
  "openRfps": [
    {
      "slug": "replace-intercom-for-customer-support",
      "title": "Replace Intercom for customer support",
      "status": "open",
      "vendor": {
        "slug": "intercom",
        "name": "Intercom"
      },
      "annualSpend": 35000,
      "seats": null,
      "renewalDate": null,
      "featureCount": 7,
      "bidCount": 0,
      "bestMatchPercent": null,
      "lowestBid": null,
      "buyer": {
        "anonymous": true,
        "name": "Anonymous buyer",
        "handle": null,
        "company": null,
        "url": null
      },
      "createdAt": "2026-09-26T04:32:37.341Z",
      "url": "https://saasrfp.com/rfps/replace-intercom-for-customer-support"
    }
  ]
}