{
  "slug": "outreach",
  "name": "Outreach",
  "category": "CRM & Sales",
  "website": "https://www.outreach.io",
  "description": "A sales engagement platform that automates email and phone workflows to increase rep productivity.",
  "openRfpCount": 0,
  "url": "https://saasrfp.com/vendors/outreach",
  "features": [
    {
      "slug": "email-tracking",
      "name": "Email tracking",
      "description": "Tracks when prospects open emails and click links in real time.",
      "group": "Communication"
    },
    {
      "slug": "call-tracking",
      "name": "Call tracking",
      "description": "Logs calls made from the platform with timing and outcome data.",
      "group": "Communication"
    },
    {
      "slug": "call-recording",
      "name": "Call recording",
      "description": "Records sales calls for training and quality assurance review.",
      "group": "Communication"
    },
    {
      "slug": "built-in-dialer",
      "name": "Built-in dialer",
      "description": "Makes calls directly from the platform with call logging and recording.",
      "group": "Communication"
    },
    {
      "slug": "rep-analytics",
      "name": "Rep analytics",
      "description": "Tracks individual rep activity, response rates, and conversion metrics.",
      "group": "Insights & Coaching"
    },
    {
      "slug": "team-dashboards",
      "name": "Team dashboards",
      "description": "Provides visibility into team-level engagement and activity metrics.",
      "group": "Insights & Coaching"
    },
    {
      "slug": "call-coaching",
      "name": "Call coaching",
      "description": "Recommends best practices based on recorded call analysis.",
      "group": "Insights & Coaching"
    },
    {
      "slug": "performance-benchmarking",
      "name": "Performance benchmarking",
      "description": "Compares rep and team performance against industry and team benchmarks.",
      "group": "Insights & Coaching"
    },
    {
      "slug": "crm-integration",
      "name": "CRM integration",
      "description": "Two-way syncs with Salesforce to log activities and update records.",
      "group": "Platform & Security"
    },
    {
      "slug": "api-access",
      "name": "API access",
      "description": "Exposes sequences and prospect data through a REST API.",
      "group": "Platform & Security"
    },
    {
      "slug": "webhooks",
      "name": "Webhooks",
      "description": "Sends real-time events about prospect engagement to external systems.",
      "group": "Platform & Security"
    },
    {
      "slug": "role-based-permissions",
      "name": "Role-based permissions",
      "description": "Restricts access to sequences and analytics by assigned user role.",
      "group": "Platform & Security"
    },
    {
      "slug": "audit-logs",
      "name": "Audit logs",
      "description": "Records user actions and API calls for compliance and security.",
      "group": "Platform & Security"
    },
    {
      "slug": "list-management",
      "name": "List management",
      "description": "Uploads and manages prospect lists for targeting and outreach.",
      "group": "Prospect Management"
    },
    {
      "slug": "prospect-research",
      "name": "Prospect research",
      "description": "Enriches prospects with firmographic and intent data.",
      "group": "Prospect Management"
    },
    {
      "slug": "cadence-management",
      "name": "Cadence management",
      "description": "Manages which sequences and cadences prospects are currently enrolled in.",
      "group": "Prospect Management"
    },
    {
      "slug": "email-sequences",
      "name": "Email sequences",
      "description": "Creates multi-step email campaigns that reps can send to prospects.",
      "group": "Sales Sequences"
    },
    {
      "slug": "sequence-automation",
      "name": "Sequence automation",
      "description": "Advances prospects through sequences based on their actions and responses.",
      "group": "Sales Sequences"
    },
    {
      "slug": "step-conditions",
      "name": "Step conditions",
      "description": "Sets conditions on sequence steps to skip or branch based on prospect data.",
      "group": "Sales Sequences"
    }
  ],
  "openRfps": []
}