{
  "slug": "pagerduty",
  "name": "PagerDuty",
  "category": "Developer Tools",
  "website": "https://www.pagerduty.com",
  "description": "Coordinates incident response through on-call scheduling and alert routing.",
  "openRfpCount": 0,
  "url": "https://saasrfp.com/vendors/pagerduty",
  "features": [
    {
      "slug": "alert-routing",
      "name": "Alert routing",
      "description": "Routes alerts from monitoring systems to appropriate teams automatically.",
      "group": "Incident Management"
    },
    {
      "slug": "incident-creation",
      "name": "Incident creation",
      "description": "Creates and tracks incidents with status updates and assignees.",
      "group": "Incident Management"
    },
    {
      "slug": "incident-bridging",
      "name": "Incident bridging",
      "description": "Establishes conference bridges for incident response collaboration.",
      "group": "Incident Management"
    },
    {
      "slug": "multi-channel-alerts",
      "name": "Multi-channel alerts",
      "description": "Notifies on-call staff via phone, SMS, email, and push notifications.",
      "group": "Notification & Response"
    },
    {
      "slug": "incident-acknowledgment",
      "name": "Incident acknowledgment",
      "description": "Tracks when responders receive and acknowledge incidents.",
      "group": "Notification & Response"
    },
    {
      "slug": "incident-resolution",
      "name": "Incident resolution",
      "description": "Records incident resolution and generates post-incident reports.",
      "group": "Notification & Response"
    },
    {
      "slug": "schedule-management",
      "name": "Schedule management",
      "description": "Creates and manages on-call rotation schedules with overrides.",
      "group": "On-Call Scheduling"
    },
    {
      "slug": "escalation-policies",
      "name": "Escalation policies",
      "description": "Defines escalation chains to engage additional responders.",
      "group": "On-Call Scheduling"
    },
    {
      "slug": "time-zone-support",
      "name": "Time zone support",
      "description": "Handles on-call rotations across multiple geographic time zones.",
      "group": "On-Call Scheduling"
    },
    {
      "slug": "api-access",
      "name": "API access",
      "description": "Exposes incidents, schedules, and alerts through a REST API.",
      "group": "Platform & Security"
    },
    {
      "slug": "webhooks",
      "name": "Webhooks",
      "description": "Sends incident events to external systems via HTTP callbacks.",
      "group": "Platform & Security"
    },
    {
      "slug": "sso-with-saml",
      "name": "SSO with SAML",
      "description": "Authenticates users through an external identity provider.",
      "group": "Platform & Security"
    },
    {
      "slug": "role-based-permissions",
      "name": "Role-based permissions",
      "description": "Restricts user access to schedules and incidents by role.",
      "group": "Platform & Security"
    },
    {
      "slug": "event-rules",
      "name": "Event rules",
      "description": "Configures conditions to group, suppress, or enhance alert events.",
      "group": "Workflow Automation"
    },
    {
      "slug": "custom-workflows",
      "name": "Custom workflows",
      "description": "Automates incident response actions through workflow builder.",
      "group": "Workflow Automation"
    }
  ],
  "openRfps": []
}