{
  "slug": "twilio",
  "name": "Twilio",
  "category": "Communication & Collaboration",
  "website": "https://www.twilio.com",
  "description": "A cloud communications platform that sends and receives SMS, voice calls, and messages over programmable APIs.",
  "openRfpCount": 0,
  "url": "https://saasrfp.com/vendors/twilio",
  "features": [
    {
      "slug": "email-delivery",
      "name": "Email delivery",
      "description": "Sends transactional and bulk emails through SendGrid integration.",
      "group": "Email"
    },
    {
      "slug": "call-analytics",
      "name": "Call analytics",
      "description": "Reports call volume, duration, and quality metrics.",
      "group": "Intelligence & Insights"
    },
    {
      "slug": "message-analytics",
      "name": "Message analytics",
      "description": "Tracks delivery, read, and engagement rates for sent messages.",
      "group": "Intelligence & Insights"
    },
    {
      "slug": "sms-delivery",
      "name": "SMS delivery",
      "description": "Sends and receives text messages programmatically to any phone number.",
      "group": "Messaging"
    },
    {
      "slug": "mms-messaging",
      "name": "MMS messaging",
      "description": "Sends multimedia messages including images, videos, and audio files.",
      "group": "Messaging"
    },
    {
      "slug": "whatsapp-business",
      "name": "WhatsApp Business",
      "description": "Sends messages and receives replies through WhatsApp Business API.",
      "group": "Messaging"
    },
    {
      "slug": "two-factor-authentication",
      "name": "Two-factor authentication",
      "description": "Sends one-time codes via SMS or voice for user verification.",
      "group": "Messaging"
    },
    {
      "slug": "message-templates",
      "name": "Message templates",
      "description": "Pre-approved message templates for bulk SMS and WhatsApp campaigns.",
      "group": "Messaging"
    },
    {
      "slug": "api-access",
      "name": "API access",
      "description": "Exposes messaging, voice, and video capabilities through REST and WebSocket APIs.",
      "group": "Platform & Security"
    },
    {
      "slug": "webhooks",
      "name": "Webhooks",
      "description": "Sends real-time events to external systems when calls or messages occur.",
      "group": "Platform & Security"
    },
    {
      "slug": "role-based-permissions",
      "name": "Role-based permissions",
      "description": "Restricts access to accounts and API keys by assigned role.",
      "group": "Platform & Security"
    },
    {
      "slug": "sso-with-saml",
      "name": "SSO with SAML",
      "description": "Authenticates users through an external identity provider.",
      "group": "Platform & Security"
    },
    {
      "slug": "audit-logs",
      "name": "Audit logs",
      "description": "Records user actions and API calls for compliance and security review.",
      "group": "Platform & Security"
    },
    {
      "slug": "programmable-video",
      "name": "Programmable video",
      "description": "Embeds peer-to-peer and group video calling in applications.",
      "group": "Video"
    },
    {
      "slug": "video-room-management",
      "name": "Video room management",
      "description": "Creates and manages video meeting rooms with access controls.",
      "group": "Video"
    },
    {
      "slug": "voice-calls",
      "name": "Voice calls",
      "description": "Makes and receives phone calls through a programmable API.",
      "group": "Voice"
    },
    {
      "slug": "ivr-system",
      "name": "IVR system",
      "description": "Routes inbound calls with menu options and call queuing.",
      "group": "Voice"
    },
    {
      "slug": "call-recording",
      "name": "Call recording",
      "description": "Records inbound and outbound voice calls for compliance and review.",
      "group": "Voice"
    },
    {
      "slug": "call-transcription",
      "name": "Call transcription",
      "description": "Converts recorded calls to text transcripts automatically.",
      "group": "Voice"
    },
    {
      "slug": "conference-calling",
      "name": "Conference calling",
      "description": "Joins multiple participants in a single phone call with recording.",
      "group": "Voice"
    }
  ],
  "openRfps": []
}