Drift
Communication & CollaborationA conversational marketing platform that engages website visitors with live chat and chatbots.
Open RFPs0
Spend under review$0
Average spend$0
Bids received0
Median discount0%
Most requested features
What buyers replacing Drift actually ask for, ranked by how often each feature appears across 0 RFPs.
Must-haves
None requested yet.
Nice-to-haves
None requested yet.
Feature taxonomy
Analytics & Reporting
- Chat analyticsTracks chat volume, response times, and conversation metrics.Required by 0 RFPs
- Agent performanceMeasures individual agent performance and satisfaction scores.Required by 0 RFPs
- Visitor insightsProvides insights into visitor behavior and engagement patterns.Required by 0 RFPs
- Custom dashboardsCreates custom dashboards with key metrics and KPIs.Required by 0 RFPs
Chatbots
- AI chatbotsCreates AI-powered chatbots that handle common questions automatically.Required by 0 RFPs
- Bot buildingBuilds chatbot flows with conditional logic and handoff to agents.Required by 0 RFPs
- Bot trainingTrains chatbots on company knowledge bases and documentation.Required by 0 RFPs
- Live handoffTransfers chat sessions from bots to human agents seamlessly.Required by 0 RFPs
Live Chat
- Website chat widgetAdds a customizable chat widget to websites for visitor engagement.Required by 0 RFPs
- Chat routingRoutes incoming chats to available agents or teams.Required by 0 RFPs
- Chat transcriptsRecords and stores chat conversations for compliance and training.Required by 0 RFPs
- Chat historyDisplays conversation history with each visitor across sessions.Required by 0 RFPs
Platform & Security
- CRM integrationTwo-way syncs with Salesforce and other CRMs for account context.Required by 0 RFPs
- API accessExposes chat and visitor data through REST APIs.Required by 0 RFPs
- WebhooksSends real-time events about new chats and visitor actions.Required by 0 RFPs
- SSO with SAMLAuthenticates users through an external identity provider.Required by 0 RFPs
- Role-based permissionsRestricts access to chats and visitor data by user role.Required by 0 RFPs
- Audit logsRecords agent actions and data access for compliance and security.Required by 0 RFPs
Visitor Engagement
- Targeted messagingSends targeted chat messages based on page, behavior, and visitor attributes.Required by 0 RFPs
- Visitor segmentationSegments website visitors for targeted engagement strategies.Required by 0 RFPs
- Proactive chatProactively initiates conversations with visitors based on triggers.Required by 0 RFPs
- Chat formsCollects visitor information through conversational forms.Required by 0 RFPs